If you were playing a video in CASBO SBU and it got "stuck," won't continue, or restarts each time you try to play it, your browser may have cached an incomplete download of the video. Clearing your cache should correct the problem.
How To Clear Your Cache:
- Here are instructions on how to clear your cache, based on the web browser you are using: https://pathlms.elevio.help/en/articles/121
- If you’d rather not clear the cache, you can try using a different web browser to access the site to finish this presentation. We recommend Google Chrome (www.google.com/chrome) or Mozilla Firefox (www.getfirefox.com).
Technical Support:
If you are still experiencing difficulties with a video, please contact Technical Support:
- Email: support@blueskyelearn.com
- Call: (888) 705-6002
- Hours: 8am - 8pm ET*
*Excludes holidays and weekends
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